ITIL-4-SPECIALIST-HIGH-VELOCITY-IT EXAM BLUEPRINT - NEW ITIL-4-SPECIALIST-HIGH-VELOCITY-IT BRAINDUMPS EBOOK

ITIL-4-Specialist-High-velocity-IT Exam Blueprint - New ITIL-4-Specialist-High-velocity-IT Braindumps Ebook

ITIL-4-Specialist-High-velocity-IT Exam Blueprint - New ITIL-4-Specialist-High-velocity-IT Braindumps Ebook

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

TopicDetails
Topic 1
  • High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 2
  • Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 3
  • ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 4
  • Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 5
  • Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q63-Q68):

NEW QUESTION # 63
Which is the BEST method of monitoring the customers overall perception of a service?

Answer:

Explanation:
Perform an analysis of complaints and compliments


NEW QUESTION # 64
An organization has signed a contract to outsource its service desk function to a supplier. The organization wants to ensure that its customers and users will receive a seamless support service.
Which activity would MOST help the organization at this stage?

Answer:

Explanation:
Integrating supplier activities into organization's value streams


NEW QUESTION # 65
An organization is receiving complaints about the performance of one of its online services. Some of the complaints are coming from its internal employees who are reporting issues with onboarding new consumers. The organization has limited resources.
Which is the FIRST step that this organization should take to address the complaints?

  • A. Analyze the patterns of business activity
  • B. Prioritize internal employee complaints
  • C. Develop a new onboarding strategy
  • D. Implement a customer satisfaction survey

Answer: A


NEW QUESTION # 66
Which stakeholders should assess and evaluate value realization?

Answer:

Explanation:
Both the service consumer and the service provider


NEW QUESTION # 67
The IT team in a large enterprise is replacing an important application used for internal communication and collaboration. The team is very enthusiastic about the new application and believes it enables new and better ways of working. Pilot users, however, are reluctant to use the new features and just replicate old ways of working in the new system.
How can a 'service mindset' improve the situation?

  • A. By creating strict policies to enforce the use of new features
  • B. By simplifying the new application to make it identical to the old one
  • C. By encouraging users to understand the features of the new application, and how it can contribute to the achievement of the enterprise's objectives
  • D. By limiting user access to only the new features of the application

Answer: C


NEW QUESTION # 68
......

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